Halleli Pinson, a professor from Israel, was unable to attend an education conference in Chicago due to flight delays caused by the closure of London’s airport. She criticized British Airways for not making more efforts to rebook her on a different flight or airline. Pinson’s sister, who works for NBC News in London, offered support. Pinson expressed frustration at the lack of communication and assistance from the airline, stating that she was willing to fly in a lower class if it meant making it to Chicago on time. Despite receiving an email about the delay, it took her over three hours to speak to someone at British Airways. The professor was disappointed to miss not only her own session at the conference but also other professional obligations. She urged the airline to show more flexibility in accommodating affected passengers during such disruptions.
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London’s Heathrow Airport shut down due to fire and massive power outage, causing delays for 1,300 flights
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